Network Operations Center (NOC) Technician

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I hereby certify the answers given and statements made by me on this application are true and correct. I authorize my former employers to give any required information regarding me or my performance and release them and their companies from all liability from damage for issuing same. I understand and acknowledge that should an investigation disclose any material misrepresentation or falsification of this application form that I may be dismissed from employment notwithstanding when or under what circumstance the misrepresentation comes to the attention of management. I also understand and acknowledge that misrepresentation of any material fact will also be a basis for rejection of this application and disqualification from making any future applications with Great Plains Communications, Inc.

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Great Plains Communications is looking for a detail-oriented person to monitor and assist in network troubleshooting from our state-of-the-art Network Operations Center (NOC) in Blair, Nebraska.

The successful candidate will be primarily responsible for monitoring and incident response for all services on the company network.  Other duties include:

  • Maintaining contact with internal staff and external customers as needed for complex and/or widespread network disruptions
  • Controlling and managing network and system monitoring and/or management tools
  • Troubleshooting and maintaining company network infrastructure
  • Identifying areas for improvement within the Network Operations Center and making changes to tools, processes, documentation, and skillsets as needed

Successful candidate must have knowledge of telecommunications networks and systems, including servers, routers, layer 2/3 switches, voice switches, VOIP, CATV, Wireless (WiFi), and fiber optics/copper/hybrid fiber-coaxial constructions and splicing.  Must also have basic knowledge of simple network management protocol (SNMP), object identifier (OID), and Management Information Base (MIB) relationship.  Excellent analytical and problem solving skills, written and verbal communication skills, and customer relation skills are a must.  Must be able to rotate work shifts (7am-4pm and 8am-5pm) as well as participate in after-hours on call.

Three to five years of technical experience is desired.  Professional certifications including CCNA, VCA, or MTA are a plus.

Competitive salary and benefits provided.  EOE

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Great Plains Communications is the largest privately-owned telecommunications provider in Nebraska. They have over a century of experience providing business, carrier and residential customers with forward-thinking, fiber-based technology services including Ethernet, Internet, video, hosted and voice solutions across an 11-state footprint.  The company also prides itself on their progressive approach to accommodating the unique needs of all regional and national telecommunications carriers, LECs, ISPs, wireless carriers and other service providers utilizing superior engineering and custom build strategies. At the core of their service offering is an extensive 11,500-mile regional fiber network, including long-haul and metro networks that span the state of Nebraska extending into Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, South Dakota and Wyoming. The network offers community access rings, last-mile and middle-mile solutions, all fully supported by their 24x7x365 Network Operations Center.

Location: Blair, NE
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