Network Operations Manager
Great Plains Communications is looking for a high-energy, service-focused person to lead the daily operations of our Network Operations teams in Blair, Nebraska.
The successful candidate will be primarily responsible for leading day-to-day operations and support for all customers, networks, and services.
Other duties include:
- Managing technical personnel for the timely resolution of customer service outages
- Leading a group of engineers to manage and maintain GPC networks and services
- Managing third-party and after-hours support for all services
- Ensuring management and monitoring systems are properly configured to support company networks and services
- Providing training and support to employees
- Creating an annual operations budget for the Network Operations team and identifying the major projects to be completed for the upcoming budget cycle
- Creating and updating operational processes
Successful candidate must have knowledge of telecommunications networks and systems, including fiber transport systems, servers, data center networking, routers, switches, transmission technologies, and MEF standards. Excellent customer relations, project management, analytical, problem-solving and written and verbal communication skills are a must. Must be able to work non-standard business hours and be on call as necessary.
Seven or more years of experience is desired.
Great Plains Communications is one of the largest privately-owned telecommunications providers in the Midwest, serving nearly 200 communities throughout Nebraska and Indiana. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of strategic networks with fully scalable, managed Ethernet solutions. The company also takes pride in its progressive approach to accommodating the unique needs of wholesale customers, including regional and national telecommunications carriers, LECs, ISPs, wireless and other providers utilizing superior custom engineering and custom-build strategies. In addition, the company serves residential customers with an impressive suite of services including high speed Internet, cable and streaming video, and local and long-distance telephone services. At the core of its service offering is an extensive 13,000+- mile, MEF certified regional fiber network reaching 11 states that is fully supported by a 24x7x365, Network Operations Center.
Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider.
The company is headquartered in Blair, Nebraska and is owned by Grain Management, LLC: a leading private equity firm focused on investments in the Communications sector.
Competitive salary and benefits provided. EOE
To apply, visit www.gpcom.com/careers.