Telecommunications Technical Support Representative
Great Plains Communications is looking for an energetic, detail-oriented person to fill the position of Telecommunications Technical Support Representative.
This role is responsible for:
- Providing an escalated level of technical support services for the Internet and Voice lines of business
- Serving as the main contact for terminating toll issues and as the Tier 2 escalation point for coworkers
- Communicating widespread residential service outages
- Identifying areas for improvement in Tier 1 troubleshooting, and providing procedures and training as required
Successful candidate must have strong customer service and troubleshooting skills. Two or more years of experience with Internet-related computing systems (PCs and servers) and IP networks, along with experience in a multi-faceted network (Voice, IP, and Cable Television), is desired. A+ and Network+ certifications are a plus. Must also be able to work non-standard business hours and be on call as necessary.
Competitive salary and benefits provided. EOE.
Visit www.gpcom.com/careers to apply.
Great Plains Communications is one of the largest privately-owned telecommunications providers in the Midwest, serving nearly 200 communities throughout Nebraska and Indiana. Business and enterprise services range from traditional and cloud-based voice and data products to installation and support of strategic networks with fully scalable, managed Ethernet solutions. The company also takes pride in its progressive approach to accommodating the unique needs of wholesale customers, including regional and national telecommunications carriers, LECs, ISPs, wireless and other providers utilizing superior custom engineering and custom-build strategies. In addition, the company serves residential customers with an impressive suite of services including high speed Internet, cable and streaming video, and local and long-distance telephone services. At the core of its service offering is an extensive 13,000+- mile, MEF certified regional fiber network reaching 11 states that is fully supported by a 24x7x365, Network Operations Center.
Founded in 1910 by E.C. Hunt as a Nebraska phone company, Great Plains Communications has evolved over the past century, keeping pace with technology and increasing bandwidth demands to become a leading regional network and fiber services provider.
The company is headquartered in Blair, Nebraska and is owned by Grain Management, LLC: a leading private equity firm focused on investments in the Communications sector.